Does your solution allow for Administrator Escalation assistance on Windows?
Over the past few days we've been transitioning our higher ed staff to working remotely and are able to use Microsoft Teams or Zoom already to see another staff member's screen and walk them through basic things, but if the user needs to install a program, which would normally require admin rights on the machine, it appears that neither of those two solutions allow for that type of assistance from our IT staff.
Does Screen provide a solution for that situation? If so, we can give it a shot with our IT staff ;-).
You may be able to install and run Screen on Windows, although to be 100% honest, we haven’t spent a lot of time outside the assumption that the user has the access they need. If you can drop us an email at team@screen.so, one of us will make sure to follow up with you once we try it out.
Over the past few days we've been transitioning our higher ed staff to working remotely and are able to use Microsoft Teams or Zoom already to see another staff member's screen and walk them through basic things, but if the user needs to install a program, which would normally require admin rights on the machine, it appears that neither of those two solutions allow for that type of assistance from our IT staff.
Does Screen provide a solution for that situation? If so, we can give it a shot with our IT staff ;-).