I had a customer two years ago that we needed to rename her professional page from "Person's Name Service" to "Person's Name". That's all, we didn't change the named person, or the content of the page, just removed the service because she did more than that now. I got denied THREE times by bots claiming the change was too severe and changing the "topic" of the page, which would be potentially confusing to users, or worse, akin to changing the page to something they wouldn't otherwise support ("Local Girl Scout Troupe 4" suddenly becomes "Fans of the KKK").

I had to contact someone I know at FB to get a human to review the change. My friend and the reviewer felt the change was completely legit and allowed it.

What do you do when you don't have someone on the inside?