What I don't understand is that if you believe your users are idiots doesn't that mean you need to design a product that an idiot can use?
Berating users is just ridiculous and does nothing but harm the product. I am seriously pissed off at this culture of "we know best." It is a disconnect from the userbase and we've constantly seen it lead to the product being overtaken by a company that doesn't follow this principle.
Berating users is just ridiculous and does nothing but harm the product. I am seriously pissed off at this culture of "we know best." It is a disconnect from the userbase and we've constantly seen it lead to the product being overtaken by a company that doesn't follow this principle.