There's a sentence in here that really gets to the value of AWS for businesses:
> So while your customers and employees are going to be mad, they’re also going to be distracted from worrying about your downtime.
This is incredibly important for business. If we go with AWS and it goes down, then it's big news and our customers blame AWS. If we choose a different provider, even one which is more reliable than AWS, then our customers blame us.
This reasoning obviously doesn't apply to all systems e.g. air-traffic control or stock exchanges, but it does for the vast majority of businesses, and certainly any business that would host their systems in the cloud in the first place.
Something to that. OTOH I can think of businesses that earned customer loyalty by better planning for availability, e.g. H-E-B supermarkets early in the pandemic. Transcending blame-oriented thinking can get rewarded.
> So while your customers and employees are going to be mad, they’re also going to be distracted from worrying about your downtime.
This is incredibly important for business. If we go with AWS and it goes down, then it's big news and our customers blame AWS. If we choose a different provider, even one which is more reliable than AWS, then our customers blame us.
This reasoning obviously doesn't apply to all systems e.g. air-traffic control or stock exchanges, but it does for the vast majority of businesses, and certainly any business that would host their systems in the cloud in the first place.