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The reason people use it is because either they don’t have a say in it or they legitimately never used anything better (such as Slack or the lesser-known competitors like Mattermost).

If your benchmark is Skype for Business or email then I guess Teams is indeed an upgrade, and Microsoft is betting on that.



> If your benchmark is Skype for Business or email then I guess Teams is indeed an upgrade

No it really isn't! At least shouldn't be forced as a replacement for Skype.


Also because Microsoft try to lock people in by giving teams for "free" when an org buys Office 365.




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