Right, but the transparency and access allow the 2% to put in the work and advocate for the rest.

I think 98% is a bit high, but even if it were true the desires of the masses only matter if you're trying to sell something. I think it's safe to just assume that all opinions and suggestions on hn are for a technical audience.

The timeless problem is when the n% confidently declare they know what’s best and impose their perspective on everyone else. The most common way I see this happen is the pitfall of someone assuming everyone experiences something the same way they do.

That's fine, nobody is being forced to customise their system if they don't want to, the option should be there.