The support chat transcript is so uncomfortable to read– the person on the other end 'at Three' (aka a contact centre on the other side of the world, contracted out at the lowest possible cost) might as well be a bot, but the chat reads as if the person at Tutanota genuinely thought that they were chatting to a logical coherent human.
Having used Three UK on and off for two decades, this support chat lines up exactly with how I remember– 'robot humans' that say any ol' tosh to finish the contact session.
Avoid Three.
FWIW: all UK consumer telecoms services seem to have horrendous contact experiences (Though Three, of the prominent handful of providers, tops the charts in my opinion), but I've used EE for the last few years, and it has been consistently solid and fast, and thus I thankfully haven't /needed/ to contact anybody there. I cannot say the same for Three.
In consumer-grade telecoms, support is outsourced to idiots - it's not a UK-specific thing. Absent regulation against it, it will happen in any country.
Having used Three UK on and off for two decades, this support chat lines up exactly with how I remember– 'robot humans' that say any ol' tosh to finish the contact session.
Avoid Three.
FWIW: all UK consumer telecoms services seem to have horrendous contact experiences (Though Three, of the prominent handful of providers, tops the charts in my opinion), but I've used EE for the last few years, and it has been consistently solid and fast, and thus I thankfully haven't /needed/ to contact anybody there. I cannot say the same for Three.