I don't know, I've seen that extreme, but I've also seen the other extreme.
People with vast knowledge of JIRA, obviously far more than anyone else in the org, developing vast dashboards and labeling systems. Every ticket has to be properly groomed and properly built (even if not useful).
JIRA has a very simple initial onboarding story, especially in comparison to servicenow or SAP. But it’s got a lot of hidden complexity that can make it super powerful. That power can become its downfall if implemented badly. Vast dashboards and labeling systems is improper implementation.
True, and worse, this kind of approach sounds like expertise. I've found some people are amazingly good at selling continuously expanding complexity of management overhead.
People with vast knowledge of JIRA, obviously far more than anyone else in the org, developing vast dashboards and labeling systems. Every ticket has to be properly groomed and properly built (even if not useful).
That isn't always better.