> the people who spend time directly with the customers
Unless engineers spend time directly with customers, something is broken in the organization to begin with. If salespeople and customers dream up solutions and then hand the task to produce this solution over to engineers, then that business is frankly doomed.
Unless engineers spend time directly with customers, something is broken in the organization to begin with. If salespeople and customers dream up solutions and then hand the task to produce this solution over to engineers, then that business is frankly doomed.