As I've said, the docs work for many people. Even in a situation where something is hard for someone, I disagree. It reinforces learned helplessness. Yes, work sometimes will be hard, but things get easier as you gain experience. To be fair to myself, the company cares if I achieve my goals and, importantly, does not give me extra time or extra credit to achieve other people's goals. Even with this in mind, as I've already said, I understand the importance of going the extra mile in some cases (to my own detriment). If another employee does not have the initiative or wherewithal to go through the normal channels and is only interested in skipping the line, this is not a good trade for me or our company.