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That's my 2c. I've used it only twice in the past several years:

- one when I had the flu recently and was literally, non-hyperbolically barely well enough to operate the app enough to get food (for my family, too - not for me)

- once when i was out of town on business, and my previously-arranged food for my family back home fell through one day.

All your points are why I don't use it: it's already barely food (fast food), arrives cold, delivery issues, and EXTREMELY expensive. And in an era where, despite multiple raises, due to inflation I am STILL not making more CPI-adjusted income than I was in 2019, I'm not about to be lifestyle creeping for shitty cold wendy's.



My experience is similar. Unless it's something that delivery was solved for (e.g., literally Dominos or Chinese) it arrives in just an embarrassingly bad condition.




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