For real. I have bought a car and the same day discovered a minor issue, I had to get it fixed next day. I rated the service 8/10, it was excellent otherwise. Next day I get a very apologetic call, begging me to change my rating, because anything less than 9/10 triggers some kind of investigation process. I said screw it and took the survey again, I'm not going to ruin someone else's work because of this.
I bought a mouse on Amazon that didn't fit my hand and was uncomfortable to use. I gave it a 3-star review. The company immediately refunded me and told me I didn't need to return the product. I was shocked. I get "the customer is king" but I think it's gone too far. A review system where everything is expected to have a perfect rating is not a useful system!
