The roles sent to India are those that will soon be replaced by AI. For years US companies have treated India like an API to do menial tasks that we’re hard to automate. It made no sense for that do be done by American workers. Now probably 80% of that work can be replaced by AI in the next few years.
For a while the US outsourced a lot of call centers India, but that quickly became a stereotype for terrible cost cutting measures. The customer experience was horrible. Most of these have now been onshored or placed in locations with better performance for the American market, like Ireland, Canada, Costa Rica, or a lot of WFH folks in the US.
For a while the US outsourced a lot of call centers India, but that quickly became a stereotype for terrible cost cutting measures. The customer experience was horrible. Most of these have now been onshored or placed in locations with better performance for the American market, like Ireland, Canada, Costa Rica, or a lot of WFH folks in the US.