That's a good point, but I'd just s/Amazon engineers/AWS leadership/ , as I'm pretty sure that there's a few layers of management removed between the engineers on the ground at AWS, those who deprioritise any longer-term resilience work needed (which is a very strategic decisioN), and those those who are in charge of external comms/education about best practices for AWS customers.
Luckily, those people are the ones that will be getting all the phonecalls from angry customers here. If you're selling resilience and selling twice the service (so your company can still run if one location fails), and it still failed, well... phones will be ringing.
