To get the reduced rate many municipalities will require you to visit an office, somewhere you likely have to take transportation to, during office hours (aka working hours), and provide documentation to prove this.

This isn't really unknown either. There's a very good story anyone can look up about Dr. V in India and what it took for him to actually get the eye care he wanted to provide to the people who needed it.

In the digital world many of us know you want to deeply understand your user and design with them in mind. Same thing here in the meat space.