The experience of actually using TurboTax is horrible, saved only by the frightening alternative that would be the experience of filling things out manually.
I'd expect that the reason why Intuit refuses to change things (clarifying and streamlining questions, better navigation between forms, etc. etc.) is a fear of risking that which "already works." Unless something significant changes in the market, I don't see Intuit re-envisioning TurboTax anytime soon.
I'd expect that the reason why Intuit refuses to change things (clarifying and streamlining questions, better navigation between forms, etc. etc.) is a fear of risking that which "already works." Unless something significant changes in the market, I don't see Intuit re-envisioning TurboTax anytime soon.